pogeeKits Electronic Kits & ToolsPolicies
ORDER OPTION SUMMARY |
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| MAJOR CREDIT CARDS : | * Credit cards purchases are limited to on-line transactions or FAX and mail orders only. Visa, MasterCard, American Express and Discover Cards are processed by Payflow Link ..and.. PayPal orders are processed by PayPal Payment Services. |
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| ORDER ONLINE : | * Fast, Secure and Easy to Use. Available 24 Hours. Prompt Order Acknowledgment. |
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| ORDER BY FAX : | * FAX: (817) 283-2586 Use our Online FAX and Mail Order Form. Visa, MasterCard, American Express, or Discover card payment must accompany your fax order. |
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| ORDER BY MAIL : | * Use our Online FAX and Mail Order Form. Mail your order with a check or money order, or Visa, MasterCard, American Express or Discover card payment to: |
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| ApogeeKits | |||
| 1131 S. Airport Circle, Suite 140 | |||
| Euless, TX 76040 | |||
| ATTN.: Sales Department | |||
| PURCHASE ORDERS : | * We accept purchase orders with a minimum material purchase of $100. If you are an authorized representative of a business or school, please contact us by phone, FAX or e-mail to pre-arrange terms and conditions of your PO. |
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TERMS AND CONDITIONS OF SALE |
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| PAYMENT : | * We honor Visa, MasterCard, American Express or Discover Cards and PayPal when presented in accordance with site instructions. eCheck is a payment option used (on-line only) through your own PayPal account. Checks and Money Orders mailed to our physical address are also accepted. |
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| * We accept paper checks and e-checks, but reserve the right to withhold merchandise shipments until checks have cleared. Money Orders in US Funds will ensure prompt shipment. |
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| * Parts and Kit Prices subject to change without notice. | |||
| * Refunds will be made in the customer's *manner of payment*, i.e. credit card account debit or bank check, for ApogeeKits approved returns and items sold out or no longer available. |
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| CANCELLATIONS : | * Cancellation of special orders for goods specially obtained by ApogeeKits for a specific customer will not be accepted once the order is processed. Cancellation of all returnable orders will be subject to a **restocking charge** of 15% of the value of the order. * Some special order products listed on this website may be brightly and obviously labeled "NON-CANCELABLE and NON-RETURNABLE. ApogeeKits honestly and openly presents such products as special order and NON-CANCELABLE, NON-RETURNABLE. In such case, if an order is placed for such an item, the customer assumes all risk of suitability of the product for the customers intended purpose. Cancellations and/or returns of these products subsequent to the placement of the order will NOT be accepted after the order is processed. |
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| SHIPPING : | * ApogeeKits standard shipments are made via USPS (United States Postal Service, and UPS (United Parcel Service). Other shipping carriers are available to choose from at additional customer cost. Couriers other than the U.S. Postal Service will not deliver to P.O. Box addresses. * ApogeeKits reserves the right to UPGRADE your selected shipping option at NO additional cost to you if carrier carton size or weight restrictions prevent delivery using a shipping method you choose online, or if in the judgment of ApogeeKits the value of an order mandates shipping insurance or a receivers signature. * Customers will pay return shipping charges for any product returns which ApogeeKits did not ship in error, or any other returns which ApogeeKits does not specifically authorize to be returned at our expense. * International customers, please allow an additional 5 to 10 days for your shipment to clear through the Customs Service of your home country. |
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| INTERNATIONAL ORDERS | * All International Orders (all customers outside the U.S.A) | ||
| * ApogeeKits is happy to serve foreign customers where there are no international restrictions on the trade of the materials to be shipped. Please do not place an on-line order using the U.S domestic shipping options listed in our website shopping cart. International shipping rates vary greatly depending on the size and weight For high value international orders (generally over $100 U.S.), ApogeeKits All payments must be sent in U.S. funds only. ApogeeKits will not pay Credit card payments to ApogeeKits from foreign customers are ApogeeKits ships all international orders with properly prepared customs |
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| REPORTING A ROBLEM OR MAKING RETURNS : | * Orders shipped to USA and Possessions | ||
| Order problems: Orders are checked carefully for accuracy before they are shipped. Exact package weight including all packaged items are recorded for future reference. However, human error can occur. Check your order when it arrives. Customers must report order problems or packing errors to ApogeeKits within 7 days of receiving the order. An RMA will be issued to return wrong items shipped or ordered items missing will be corrected. All damaged goods delivered to the Customer must be reported to ApogeeKits within 7 days of customer receipt. ApogeeKits will restore/replace damaged item(s) to original condition. All non-damaged goods: Customers must notify ApogeeKits within 30 days of any and all non-damaged items customer wishes to return for replacement or refund. ApogeeKits will issue customer an "RMA" shipping authorization number and furnish shipping instructions for appropriate returns. Some returns may be subject to a **restocking charge** of 15% of the value of the order. Please see "Authorization to ship" paragraph (below). |
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| * All orders shipped outside the USA | |||
| Uninsured Orders: ApogeeKits generally includes shipping insurance costs with international shipping quotes and ships international orders with insurance. International customers requesting or selecting un-insured shipping options do so at their own risk, and assume all risk of loss of shipment or product damage. |
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| Insured Orders: ApogeeKits will restore/replace damaged item(s) to original condition. |
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| * All return shipments The Customer is responsible for shipping charges for all returns unless specifically authorized by ApogeeKits to ship returns at factory expense. |
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| * Authorization to ship Before shipping or returning any material for any reason, contact ApogeeKits by e-mail, phone, fax or US Mail for factory authorization to Ship. Identify customer name and address, reason for return and detail item symptoms if being returned for technical repairs. ApogeeKits will furnish an "RMA" shipping authorization and shipping directions for appropriate returns. Some returns may be subject to a **restocking charge** of 15% of the value of the order. |
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* ApogeeKits pre-tests many of our factory assembled products such as |
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| * All product returns must be authorized by ApogeeKits before shipment; under no circumstances will returns be accepted if not pre-authorized. Reference "Authorization to ship" details above. |
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| PRODUCT SPECIFICATIONS | |||
| CONFIGURATIONS : | * Specifications are subject to change; we strive to continually improve and update our products. With your prior approval, ApogeeKits may use substitute material to replace parts that are out of stock or discontinued with parts of an equivalent nature. |
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| * ApogeeKits will include appropriate documentation and/or other instructional material within any change affected kit(s) to insure the kit builder has adequate assembly instructions. |
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| * All ApogeeKits Brand kit contents include the following items: | |||
| * Custom manufactured printed circuit cards | |||
| * All required functional components | |||
| * Clear, concise, illustrated assembly instructions | |||
| * Kit electronic schematic drawing(s) | |||
| * Packing List | |||
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| PRODUCT GUARANTEE | |||
| KIT REFUND : | * All ApogeeKits kits are rated for builder's degree of difficulty. If you determine that you can not safely or successfully assemble a kit you purchase from us, you can return the kit in its original retail condition for a credit in manner of payment* (less postage and packing/shipping charges) under the Project Kit Refund Policy. Kits may NOT be returned under the Project Kit Refund Policy once construction has begun or after any sealed component packaging has been opened. |
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| * Returns under the Project Kit Refund Policy must be made within 30 days of original purchase. Some returns may be subject to a **restocking charge** of 15% of the value of the order. |
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| * Refunds under the Project Kit Refund Policy subject to "as shipped" restrictions; i.e. no parts mounted, missing or modified; no soldering; kit content complete and intact as originally shipped from ApogeeKits. Restocking charges** may apply. |
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| * ApogeeKits reserves the right to refuse a return if materiel is not in "as shipped" condition. |
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| * Customer is responsible for shipping charges for all returns delivered as ordered. |
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| * All returns must be authorized by ApogeeKits before shipment; under no circumstances will returns be accepted if not pre-authorized. See returns Section details. |
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| KIT GUARANTEE : | * There is a limited warranty on all our kit products. | ||
| * The guarantee on our electronic project kits is limited to the replacement of faulty components only. ApogeeKits cannot guarantee the quality of the assembler's labor. |
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| * All ApogeeKits designs are tested and construction proofed before they are released for sale. ApogeeKits uses standard production quality components from known and regular suppliers. All ApogeeKits items have been demonstrated to work as advertised if assembled correctly; if a kit does not work, it is usually because of poor soldering or assembly errors. |
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| * If a customer encounters a problem or fault during construction or normal use of an ApogeeKits item, it can be returned to our Technical Department for examination and/or repair. |
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| * If the problem is determined to be a factory fault, it will be repaired and returned at factory expense. If the problem is determined to be customer wiring error or faulty soldering, repair/replacement will be at customer expense. Repair charges will be furnished for Customer authorization before non-warranty work is completed. Diagnosis of the ApogeeKits Technical Department is final. Please allow a minimum of 3 weeks for examination and/or repair. |
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* ApogeeKits pre-tests many of our pre-assembled products such as lamps and |
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| * All returns must be authorized by ApogeeKits before shipment; under no circumstances will returns be accepted if not pre-authorized. See returns section for details. |
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| ONLINE HELP : | * Questions can be directed to our Technical Department by e-mail to support@apogeekits.com . |
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| GENERAL INFORMATION | |||
| INQUIRIES : | * Should you have any questions on the Terms and Conditions outlined above, please direct them to sales@apogeekits.com . |
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